{"id":77,"date":"2019-05-13T13:21:12","date_gmt":"2019-05-13T13:21:12","guid":{"rendered":"https:\/\/www.bbh-gmbh.de\/blog\/?p=77"},"modified":"2019-05-13T13:21:12","modified_gmt":"2019-05-13T13:21:12","slug":"change-management-for-designing-a-global-organization","status":"publish","type":"post","link":"https:\/\/www.bbh-consulting.de\/blog\/change-management-for-designing-a-global-organization\/","title":{"rendered":"The Future Organization of a Global Retailer"},"content":{"rendered":"\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Another interesting topic in a fascinating industry: A globally operating market leader in retail was setting sails for the next era of its already very successful growth story. Here are the basic facts:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik1-1024x563.png\" alt=\"\" class=\"wp-image-80\" srcset=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik1-1024x563.png 1024w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik1-300x165.png 300w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik1-768x422.png 768w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik1.png 1496w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018Turn customers\ninto fans\u2019 \u2013 with this claim the new CEO started almost all his presentations, townhalls\nand interviews. And this was also the \u2018reason-why\u2019 to re-define the existing\norganizational setup and to think about the right steps to get the headquarter organization\nand the interplay between HQ and local entities in shape for the challenges of the\nfuture. In a nutshell the board\u2019s expectations and key tasks about this project\ncan be described like this:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Design a new organizational setup for the HQ and the local entities to support the ambitious growth targets and upcoming global expansion plans <\/li><li>Modernize core processes and clarify the interplay between HQ and local entities<\/li><li>Carefully balance new central guidance and frameworks with historically established local freedom to act as entrepreneurs in the markets<\/li><li>Bring HQ and local entities closer together, increase interaction and team-spirit<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Project Approach:<br>Organizational Development with a Focus on Humans<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the months\nbefore the new CEO took over, the company was shaken a bit due to some harsh HQ\ndecisions and disappointments with the implementation of large corporate\ntransformations. The decision to choose BBH for this task was therefore not\nonly content-driven but at the same time motivated by our general credo to\nalways focus on the people, also when a re-definition of structures, processes\nand mandates is about to take place. The selected approach clearly reflects\nthis attitude from the very beginning: Define the to-be organization by\nunderstanding the characteristics and specifics, by working closely with the\npeople affected and by finding a good balance of HQ expectations and reality of\nthe local business.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik3-1024x548.png\" alt=\"\" class=\"wp-image-81\" srcset=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik3-1024x548.png 1024w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik3-300x161.png 300w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik3-768x411.png 768w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik3.png 1472w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Results of the Change Management by BBH<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The project could\nbe completed fully in time \u2013 thanks to highly engaged people working with us\nand since all board members where 100% committed and supportive in solving issues\nescalated and in coming to decisions when needed. Within 8 months the following\noutcome could be delivered:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Clarity achieved on \u2018Who-Does-What?\u2019 for the best future organizational setup<\/li><li>Global organizational framework successfully described and established <\/li><li>Demarcation topics identified, addressed and jointly solved<\/li><li>Optimal balancing of specific central and local interests in the concept phase and for the implementation process<\/li><li>High acceptance in the local entities regarding the new organizational<br> model and blueprints<\/li><li>Close the gap: Management team working much closer together, distance between local entities and HQ noticeably reduced<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For us as experts\non organizational change with a permanent view on people, mood and mindset of\nthe different stakeholders, this project was surely remarkable \u2013 not only due\nto the challenge, but especially regarding the people we met and the topics we\ncould jointly solve. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik5-1024x548.png\" alt=\"\" class=\"wp-image-82\" srcset=\"https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik5-1024x548.png 1024w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik5-300x160.png 300w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik5-768x411.png 768w, https:\/\/www.bbh-consulting.de\/blog\/wp-content\/uploads\/2019\/05\/GVGrafik5.png 1449w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Another interesting topic in a fascinating industry: A globally operating market leader in retail was setting sails for the next era of its already very successful growth story. Here are the basic facts: \u2018Turn customers into fans\u2019 \u2013 with this claim the new CEO started almost all his presentations, townhalls and interviews. And this was [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":87,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-77","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/posts\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":0,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/posts\/77\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/media\/87"}],"wp:attachment":[{"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/media?parent=77"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/categories?post=77"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bbh-consulting.de\/blog\/wp-json\/wp\/v2\/tags?post=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}